Plain-language terms — the same ones we apply, without arguments, every season.
Standard Cancellation Terms
| When you cancel | What you get back |
|---|---|
| 7 or more days before departure | Full refund of advance (100%) |
| 3–6 days before departure | 50% of advance refunded, or free date change |
| Within 72 hours of departure | Advance non-refundable, but transferable to another person on the same departure |
| No-show | Non-refundable |
Advance & Balance
A 30% advance confirms your booking (40% on luxury/custom itineraries, as quoted); the balance is due on departure day before boarding. Advances are held against your named booking and specific departure date.
If We Cancel or Roads Close
If NaranTours cancels a departure (insufficient group size, vehicle issue), you receive a full refund or priority rebooking — your choice. If government authorities close the valley road (weather, security) before departure, you receive a full refund or free date change. Mid-tour closures are managed on the ground: we rearrange the itinerary first, and refund genuinely unusable, unused services where rearrangement is impossible.
Weather at Specific Sights
Cloud or rain at an individual sight (a misty Babusar, a rough lake day) is part of mountain travel and not a refund event — guides reorder days to rescue sights wherever physically possible.
How Refunds Are Paid
Refunds are returned by the same channel used for payment (EasyPaisa, JazzCash or bank transfer) within 5–7 working days of confirmation, with a written confirmation message on WhatsApp. To cancel or change dates, message 0333-0140484 with your booking name and departure date.